Shipping & Delivery

International Orders the B2B portal of Asterisk International Services ships internationally depending on an individual country’s regulations. Not all the items we sell can be shipped to every country. Shipping costs are calculated in the shopping cart or at checkout. To know your shipping costs before checking out you can contact via email at [email protected] or skype at santiagodenepal (Please note: If your country does not use postal code please insert a 1 in the postal code field if you are not getting shipping cost to show.) In a few cases, the actual shipping fee will be more than calculated at checkout. If this happens we will contact you via email and inform you of the cost for shipping your order before we proceed.

Our standard international shipping method is US Postal Service 1st Class, Priority Mail or EMS service. We also offer you the option of shipping UPS international service where available. Estimated shipping times (not including order processing time) for USPS Mail service is as follows:

1st Class: 2-5 weeks
Priority Mail: 7-14 days
EMS Express Service: 3-7 days

International Duties and Taxes
Duties, taxes, VAT, custom charges are not included in pricing or delivery fees. Please contact your taxing authority to determine what fees or taxes may apply to your order and how collection is handled.

Returns & Replacements
If you are not satisfied with your purchase, you may return it within 60 days of receipt for an exchange, credit or refund (excluding shipping and processing fees). All products are guaranteed for one year against defects.

To return an item, please follow the steps below:

  1. Please enclose a copy of your invoice or Packing Slip with your return, if possible if not available then include your name, address, phone number and order number.
  2. Please include a detailed note explaining the reason for the return and send returns and exchanges to: Asterisk International Services, Khandaghari, Kathmandu, Nepal
  3. Carefully repackage the merchandise. Items must be returned prepaid, in the original packaging. We cannot accept returns sent C.O.D., and original shipping & processing charges are not refundable.
  4. Return the package to us via UPS or insured parcel post. Please note you are responsible for the safe return of your merchandise.

If you have any questions, please email us at [email protected] or call 984-155-0463

International Returns

  1. Please follow the same return procedure as above.
  2. If a package is returned to us as undeliverable we will contact you via email. A refund will be given for the product only and not for shipping fees or you may elect to have the package resent and an additional shipping fee will be charged.
  3. If a package is refused by you for non-payment of VAT, duties, taxes or fees we will only refund the items that are returned to us in salable condition.
  4. Shipping times are estimates and are not guaranteed.

Asterisk International Services

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